Taking Customer Service To The Next Level
RTiQ’s powerful cloud-based platform gives RTI dealers the ability to remotely monitor customer’s control and automation systems, get real-time notifications on system issues, and provide instant technical support.
Be The First To Know
RTiQ intelligent remote monitoring allows dealers to be the first to know when a client's devices fail or a system is experiencing a problem. With real-time notifications and a quick-reference dashboard, dealers can address issues and restore service without the client ever knowing there was a problem.
RTiQ reliably monitors an installation and keeps a detailed history on all of the connected devices to determine the reason behind failures. Once alerted, the RTiQ dashboard will help identify what caused the issue, enabling custom actions to be sent to reset devices. If a device needs to be replaced, RTiQ ensures the right parts are in-hand, minimizing unnecessary trips.
Better End-User Experience
Nothing is more frustrating to a client than when their technology is not functioning properly. With the ability to analyze performance data, RTiQ gives dealers the information they need to remove the end-user from the troubleshooting process and ensure the system is always running smoothly.
RTiQ makes your work more efficient. Get notified about system failures by text message or email. Troubleshoot and fix the problem without rolling a truck to the customer.