Taking Customer Service To The Next Level

RTiQ’s powerful cloud-based platform gives RTI dealers the ability to remotely monitor customer’s control and automation systems, get real-time notifications on system issues, and provide instant technical support.

Be The First To Know

With RTiQ’s remote monitoring, RTI dealers will be the first to know when a client's devices fail or a system is experiencing a problem. With real-time notifications and a quick-reference dashboard, dealers can address issues and restore service without the  client ever knowing there was a problem.

Uptime Matters

RTiQ reliably monitors an installation and keeps a detailed history on all of the connected devices to determine the reason behind failures. Once alerted, the RTiQ dashboard will help identify what caused the issue, enabling custom actions to be sent to reset devices. If a device needs to be replaced, RTiQ ensures the right parts are in-hand, minimizing unnecessary trips.

Better End-User Experience

Nothing is more frustrating to a client than when their technology that is not functioning properly. With the ability to analyze performance data, RTiQ gives dealers the information they need to remove the end-user from the troubleshooting process and ensure the system is always running smoothly.

Save Time

RTiQ makes your work more efficient. Get notified about system failures by text message or email. Troubleshoot and fix the problem without rolling your truck to the customer.

How RTiQ Helps You Improve Your Customer’s Satisfaction And Save You Time.

remote monitoring

Remote Monitoring

Easily support any device the control system can communicate with. You can monitor things like cable boxes, touch panels, displays, system variables, and I/Os. You can even monitor lamp hours and rack temperatures. RTiQ is as customizable as the RTI control system itself.

location dashboard

Location Dashboard

The dashboard gives you a convenient overview of all of your customer’s system and where failures are currently occuring. It will help you identify what caused the issue.

real time notifications

Real-Time Notifications

Improve your response time with instant email and text notifications. You will learn of system failures well before your client.

remote troubleshooting

Remote Troubleshooting

Then remotely send custom actions to reboot devices or send control commands to fix the problem. Actions can be anything the RTI control system is capable of.

root cause analysis

Root Cause Analysis

View the detailed history of all connected devices to determine the reason behind failures to resolve them and prevent any recurrence. This helps determine if a device needs replaced, and you will have the right parts in-hand without making multiple trips onsite.

easy setup

Easy Setup

RTiQ can be set up and configured easily in RTI’s programming software Integration Designer 9 or APEX.

Find a Dealer

RTI products are sold through a network of trained dealers and system integrators. Find a certified RTI dealer today!

Request Information

Need more information about this or another topic? Let us answer your questions regarding RTI control and automation solutions.