Internet Sales of RTI Products Are NOT Authorized
RTI's guiding passion is to create products that allow any electronics system, regardless of complexity, to be controlled easily and reliably. This philosophy has lead us to manufacture high quality products that are designed to be sold and professionally installed by a network of trained dealers and system integrators. RTI does not sell its products directly to consumers.
Ensuring the ultimate user experience.
To ensure the best possible user experience, all RTI products are designed to be installed and programmed by trained, professional System Integrators. These professional System Integrators are trained to be proficient with RTI's exclusive, proprietary programming software. They are also experienced in navigating the complex dynamics that can exist when integrating a variety of different technologies and devices in a sophisticated electronics system.
Please note that RTI products that are sold online will not be covered by any type of warranty, nor will they be eligible for any type of service or support.
It is usually not possible for RTI to verify the original source of the products being sold online because these are unauthorized sellers, and they did not purchase the products directly from RTI. RTI products that are sold online and are described as New, Factory "A” Stock, etc. are often one of the following:
• Refurbished or "B Stock"
In many cases products purchased online will have their serial number either removed or altered by the unauthorized reseller. Removal or tampering of serial numbers on RTI products is strictly prohibited. It will cause the automatic voiding of any warranty and denial of any RTI service or support.
The ONE exception:
Replacement Batteries from www.rtiwebstore.com.
No other RTI products for sale online are authorized.
Company websites that are NOT authorized to sell RTI products
PLEASE NOTE: This is not a complete list of un-authorized resellers of RTI products, merely some known offenders. When in doubt please contact RTI directly and ask to speak with a sales manager in your territory to inquire about authorized dealers in your area.
The RTI factory warranty is not transferable, therefore please be aware that used RTI products purchased on auction sites such as eBay® or Craigslist® will not be covered by any warranty. Also, the Integration Designer programming software is only legally available directly from RTI. It is licensed and distributed to authorized RTI Dealers only. The Integration Designer software is required to program all RTI control products.
If you plan on selling your RTI product on one of these auction websites:
• You are not allowed to use any RTI copyrighted images or text.
• Please notify potential buyers that they will need to hire a professional system integrator to program and install their RTI products.
RTI urges you to use diligence and common sense when purchasing RTI products online, as it is likely that you will be unsatisfied with the results.